TENANT DIRECT DEBIT TERMS AND CONDITIONS

These Direct Debit Terms and Conditions and the Direct Debit Request (DDR) allow PayCorp Holdings Pty Limited (User ID 186 423) acting as Payment Agent for Rent.com.au (Operations) Pty Ltd (trading as RentPay) to arrange for money to be debited electronically from your Account through the banking system. These conditions set out your rights, our commitment to you and your responsibilities to us, and advise where you should go for assistance.

DEFINITIONS

  • Agreement means the Agreement between you and us, being the Direct Debit Request and these Direct Debit Conditions.
  • Account means the Account you have nominated in the Direct Debit Request.
  • Debit Day means a day that payment is due to be made to the real estate agent or to us for fees or charges.
  • Debit Payment means a particular transaction where a debit is made, according to your Direct Debit Request.
  • Direct Debit Request (‘DDR’) means the form Direct Debit Request - Tenant (overleaf ) signed by you.
  • RentPay, Us, We and Our means Rent.com.au (Operations) Pty Ltd ABN 87 091 233 680 (trading as RentPay), the company that you have authorised to direct debit your Account.
  • You means the person(s) who signed the Direct Debit Request.
  • Your Financial Institution Institution is the Financial Institution at which the Account is kept.

  1. 1. BEFORE YOU SIGN
    1. 1.1 Before you sign the Direct Debit Request, you should:
      • • check with your Financial Institution whether direct debiting is available from your Account, as some institutions do not allow DDR's to be processed on some Accounts;
      • • ensure that your Account details specified in the Direct Debit Request are correct (check against a recent Account statement); and
      • • ensure that all persons whose signatures are necessary to operate your Account will sign.
    2. 1.2 Warning: if the Account details are incorrect, you may be charged a fee to reimburse our costs of correcting any debit that occurs to an Account that you either do not have the authority to operate or that is someone else's Account. You indemnify us for all loss or expense we suffer as a result of you giving us incorrect or false information in the Direct Debit Request or in any changes to the Direct Debit Request. This indemnity continues after the Agreement ends.

  2. 2. DEBITING YOUR ACCOUNT
    1. 2.1 By accepting the terms & conditions for the Direct Debit Request, you have authorised us to arrange for funds to be debited from your Account according to the Agreement we have with you. We will only arrange to debit funds from your Account in accordance with that authority.
    2. 2.2 If a Debit Day is not a business day, we may direct your Financial Institution to debit your Account on the next business day.

  3. 3. CHANGES BY US
    1. 3.1 We may change this Agreement at any time by giving you at least 14 days prior written notice. If you disagree with our change, please notify us within those 14 days.

  4. 4. CHANGING YOUR DDR
    Subject to clause 4.1, you may change the arrangements under a Direct Debit Request (eg the amount you pay or how often you pay) by:
    • • using your 12 digit identification number and pin to log onto the RentPay website www.rentpay.com.au and changing your preferences. Your 12 digit identification number and pin are unique to your account and should not be given out. It is the responsibility of the account holder to ensure their sensitive information is kept secure.
    • • contact us on 1300 797 933 or at support@rentpay.com.au to request a Change of Details Form.
    You agree that we may complete, upon your instruction any details (other than details relating to bank account details.) missing from the Direct Debit Request.

    1. 4.1 STOPPING OR DEFERRING A PAYMENT
      To stop or defer a Debit Payment you can use the change of details functions of this website or you must contact us on 1300 797 933. This must be done before 3pm EST of the day that your Debit Payment is due. Alternatively, you can contact your Financial Institution, in writing at least 14 days before the next Debit Day. Please note that you may be charged a fee for this service.

    2. 4.2 CANCELLING YOUR DDR & CLOSING YOUR BANK ACCOUNT
      To cancel your Direct Debit Request, you can:
    3. • use the change of details section of this website and go to the ‘ Cancel Registration’ option.
    4. • contact the RentPay Client Services Team on 1300 797 933 or your RentPay issuing Agent to initiate the cancellation process.
    5. Alternatively, you can contact your Financial Institution, in writing at least 14 days before the next Debit Day. You must advise us if your Account is transferred or closed for any reason. Should any RentPay fees remain outstanding when your RentPay account is closed and/or deactivated, we will continue to recover these fees until settled by you.

  5. 5. DEACTIVATION OF YOUR ACCOUNT BY RENTPAY
    If you provide us with incorrect details, stop payments or dishonour any payments (including any fees or rent payments), we may deactivate your RentPay Account (by notice to you) and suspend all services under this Agreement. If we agree to reactivate your RentPay Account, we may charge a fee of $7.50.

  6. 6. PAYMENT METHODS RENTPAY BPAY SERVICE (Internet Only)
    The RentPay BPAY payment service is only available for tenants to pay by internet banking facilities from your cheque or savings accounts. RentPay BPAY payments using a cheque initiated at Australia Post outlets will not be processed by RentPay. You will not be able to select these payment types if your Real Estate Agent does not accept them.

  7. 7. FEES & CHARGES
    1. 7.1 Fees and charges available upon registration or log in.
    2. 7.2 A membership fee of $3.00 (inc. GST) per month (or part month) will be debited monthly in advance while you are enrolled in the RentPay program.
    3. 7.3 Credit/Debit Card Payments are available to though the RentPay website and through scheduled Autopay. Credit/Debit Card Payments incur a surcharge of 1.25% for Visa and Mastercard and 2.5% for American Express.
    4. 7.4 A BPAY transaction fee of $0.88 (inc. GST) will be levied for payments using BPAY (not applicable to DDR). Where a credit or debit card is used through the BPAY channel, both the BPAY transaction fee and the Credit/Debit Card surcharge will apply.
    5. 7.5 POST BillPay transaction fees of $1.92 will apply for payments via Australia Post.
    6. 7.6 The RentPay fees & charges will be levied from your nominated account on the first business day of each month. The amount will equate to your membership fee for the current month and any transaction fees incurred by you for the previous month’s transactions. All fees are non-refundable.
    7. 7.7 If no Bank Account, BPay or Australia Post payments have been made in the billable month, and at least one payment has been made by credit card, no monthly fee will be charged.
    8. 7.8 If you remove a Bank Account and have fees or charges outstanding, these fees will be debited from your registered Credit Card at the time of removing the Bank Account.

  8. 8. CLEAR FUNDS
    1. 8.1 It is your responsibility to ensure that there are enough clear funds available in your Account to allow a Debit Payment to be made in accordance with the Direct Debit Request.
    2. 8.2 Dishonour Fees: any rental payment made via direct debit that dishonours will incur a penalty fee of $25.00 that will be levied from you 14 days after the date the dishonour occurred; and any RentPay fees direct debited from your nominated bank account that dishonours will incur a penalty fee of $10.00 that will be levied from you 14 days after the date the dishonour occurred.
    3. 8.3 If there are insufficient clear funds available in your Account to meet the Debit Payment of your RentPay Fees and your Financial Institution dishonours your payment:
    4. • you or your Account may be charged a fee by your Financial Institution separate to any fee charged by RentPay;
    5. • you must arrange for the payment to be made by another method or arrange for enough clear funds to be in your Account within the next 7 days or another time that we agree with you so that we can process the Debit Payment. You should check your Account statement to verify that the amounts debited from the Account are correct.
    6. • if you dishonour on your RentPay Fees your RentPay account may be de-activated and RentPay will initiate steps to recover the outstanding monies from you.
    7. • you or your Account will be charged a penalty fee/s as outlined in clause 8.2 to reimburse us for the charges that we have incurred for the failed transaction.

  9. 9. DDR DISPUTE - RESOLUTION
  10. 9.1 If you believe there has been an error in debiting your Account, you should notify us as soon as possible by phoning 1300 797 933 or emailing support@rentpay.com.au.
  11. 9.2 If our investigations conclude that your Account has been incorrectly debited we will arrange for your Financial Institution to adjust your Account accordingly, and we will notify you of the amount of the adjustment. Otherwise, we will explain why we concluded that your Account was correctly debited.
  12. 9.3 Any queries about an error made in debiting your Account should be directed to us in the first instance so that we can attempt to resolve the matter between you and us. If we cannot resolve the matter you can still refer the claim to your Financial Institution, which will obtain details from you of the disputed transaction and may lodge the claim on your behalf.

  13. 10. PRIVACY - YOUR DETAILS
  14. 10.1 We will keep any information in your DDR and concerning your RentPay account confidential. We make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
  15. 10.2 You authorise the release of the information supplied by you in the DDR to outside contractors who carry out specialised activities on our behalf.
  16. 10.3 We will only disclose information that we have about you:
  17. • in accordance with clause 10.2; and
  18. • to the extent specifically permitted by law; or
  19. • for the purposes of this Agreement (including disclosing information in connection with any query, dispute or claim, and exchanging information relating to transactions for debit payments with the estate agent specified in the DDR).

  20. 11. REAL ESTATE AGENT ACCEPTING TERMS AND CONDITIONS ON BEHALF OF THE TENANT

    Where the real estate agent accepts the terms and conditions on the behalf of the tenant, it is a condition that the real estate agent has received a DDR form completed and signed by the tenant. It is the responsibility of the real estate agent to produce confirmation of authority to act on behalf of the tenant. If the real estate agent is unable to provide such confirmation when asked, they will be liable for any loss incurred by RentPay or the Tenant.

  21. 12. SECURITY

    We make all attempts to provide a secure environment whenever you use the www.rentpay.com.au website to make a payment. We encrypt the card and payment details you send to us through our website using Secure Sockets Layer encryption. We also have secure links between us and the banking network. We send your card and payment details through the banking network to your Financial Institution and your payment is then authorised by your Financial Institution. The Financial Institution then transfers money from your Account. Our Payment Agent, PayCorp Holdings Pty Ltd operates a PCI certified environment.