Rent.com.au Limited (ACN 062 063 692) offers Scorebuilder Low Cost Credit Contract through its wholly owned subsidiaries, RentPay Technology Pty Ltd and RentBond Finance Pty Ltd. Rent.com.au Finance Pty Ltd processes and manages RentBond applications and loans on behalf of RentPay Technology Pty Ltd.
Rent.com.au Finance Pty Ltd (ACN 682 816 762) is an authorised credit representative (CRN: 0005677695) of RentPay Technology Pty Ltd (ACN 636 254 709).
As a responsible lender we are required under the National Consumer Credit Protection Act (NCCP) to ensure that any loan we approve is not unsuitable. RentPay Technology Pty Ltd has complied with the modified responsible lending obligations under Pt 3-2BA of the National Credit Act, from the 10th of June 2025. This election relates to Low Cost Credit Contracts with a credit limit lower than $2,000.
We are obliged to ask you to provide specific information for us to make this assessment.
The law requires that we:
In short, we need to understand what you intend to use the loan proceeds on, verify your identity and understand your financial situation from credit bureau information.
We collect information from various sources such as your credit bureau data, an identity verification, RentPay App usage data and potentially other sources. We then match the data we have collected and verified against our internal credit policies. The reason we do this is to make sure the loan is not unsuitable by:
If a Scorebuilder low cost credit contract doesn’t meet your needs and objectives, or if it’s likely that you couldn’t pay or could only pay with substantial hardship then your application will be declined.
RentBond Finance Pty Ltd is required by law to keep a copy of your Scorebuilder application on file for a period of seven (7) years. You can request a copy of the credit assessment of your application if it’s within seven years of the date of the loan contract. However, we’re only required to supply it if the assessment resulted in an active loan contract.
Usage and behaviour on a Scorebuilder low cost credit contract will be reported to a credit bureau monthly regardless of a draw down or credit limit use. This means that users will be able to have behaviour, both positive and negative reported to a credit bureau monthly.
If you have a complaint, it can be lodged by contacting the Rent.com.au Internal Disputes Resolution Manager or by speaking to any representative of our business who will refer you to the Internal Disputes Resolution Manager.
Complaints/Disputes Manager | Sandra Antipas |
In Writing | Rent.com.au, Customer Service, 3 Craig Street, Burswood, Perth, 6100, WA, Australia. |
Phone | 1300 736 810 |
Email Rent.com.au | complaints@rent.com.au, or rentbond@rent.com.au |
Online | www.rentbond.com.au, or www.rent.com.au |
If a complaint remains unresolved after 30 days or if you are dissatisfied with the outcome, they may contact AFCA:
AFCA Membership number for Rent.com.au is: 92667. External dispute resolution is a fee free service, giving you independent help to resolve complaints.
