RentPay is a simple to use digital account that gives you more control, flexibility, and choice in how you pay rent.

Get the peace of mind that your rental payments are made on time, with total flexibility on how you pay.

Never miss a rental payment with built-in reminders and notifications. Just set it up once and we'll help make sure your rental payments are made on time – every time.

Plus, RentPay is packed with features to help renters, like the ability to earn shopping rewards, bill smooth for gas and electricity, build an emergency fund, improve your financial credit score, access an emergency line of credit, and more.

The best part is RentPay works without needing your agent to sign up. We make payments to the agent on your behalf using whatever payment method they asked for, this could be via BPAY/DEFT or Bank Transfer/OSKO.

We make life easier for renters while fitting in perfectly with your Agent.

RentPay works without needing your agent to sign up. We make payments to the agent on your behalf using whatever payment method they asked for, this could be via BPAY/DEFT or Bank Transfer/OSKO.

We make life easier for renters while fitting in perfectly with your Agent.

Need assistance?

Reach out to our support team at 1300 797 933 or email support@RentPay.com.au. We're here to help from 8:30am to 6:30pm AEST.

Start using RentPay today by downloading our app from the App Store or Google Play, or by accessing the web version on RentPay.com.au. Our app guides you through a simple setup process that only needs to be done once.

Ensure hassle free rental payments by double checking your agent's bank details in your lease agreement or contacting them directly before using RentPay.

That's okay! RentPay transfers funds directly to your agent's bank account and includes your payment reference information, so they can easily track your payments.

Currently RentPay is only available to tenants who rent through an agent but we are working to be able to offer it to tenants of private landlords in the future.

Try the "I forgot my passcode" link on the RentPay app's ‘Enter your passcode’ page. If you still need help, contact our support team at 1300 797 933 or via email at support@RentPay.com.au, from 8:30am to 6:30pm AEST.

Your RentPay account stores your funds for when you’re ready to pay rent. When you’re setting up, you’ll be asked how and when you want to deposit funds into your RentPay account, and when you want RentPay to transfer the rent to your agent.

We suggest you set up automated rent payments for a hassle free experience. Simply provide the rent amount and frequency, and we'll handle the rest.

If automated direct debits don’t work for you then you can set your account to manual deposits and use PayID or BPAY to send funds from your bank account to your RentPay account.

Yes. To change your address or agent’s details open RentPay and click “Change my schedule” at the bottom of your dashboard. Then click on your existing address and follow the prompts.

Update your address/agent and make any necessary changes to your rent amount and schedule at the same time. Edit your rent amount, payment frequency and payment dates by clicking on the highlighted text.

A 'deposit' in RentPay is how you transfer money into your RentPay account. Automatically depositing funds into your RentPay account is easy. Simply choose the amount and frequency that aligns with your pay cycle.

For example, if your rent is $400 a week but you're paid fortnightly, deposit $800 every 2 weeks, and we'll split it into two $400 payments to cover your rent. This ensures you always have funds for rent and it gets paid on time.

Your RentPay buffer is a way of adding extra funds to your RentPay account every time you make an automatic deposit just in case you hit any bumps in the road. Choose how much you want to add to your automatic deposits and watch your buffer grow over time.

Then if you are ever short we will use the buffer to pay your rent.

You can adjust the buffer settings via the app at any time.

Open the RentPay app and click the ‘Save with Buffer’ tile and adjust the slider to your desired amount.

To ensure your rent is paid on time, it's best to give 2 business days for funds to reach your RentPay account before the due date.

- Direct debit: 2 business days

- Credit card: Instant up to a max of 30 minutes

- PayPal: Instant

- PayID: Instant, but some banks may hold for 24 hours for an initial transaction to a new PayID

- BPAY: 4-6 business hours

- WeChat Pay, Alipay, UnionPay: 2 business days

We'll notify you when your funds arrive into your RentPay account.

Automatic rent payments are paid at 9:00am AEST on the date you set as your rent due date, reaching your agent's rental trust on the same day and receipted the following business day.

Manual payments made with the Pay Agent button using funds from your RentPay account, will reach your agent on the same day and be receipted the following business day.

If you select one of the other payment methods you will need to wait for the funds to arrive in your RentPay account before they are available to be paid out.

If your agent requires BPAY as their payment method, it may take one business day for the funds to reach them after we have processed the payment. To avoid delays, consider selecting a rent due date that is 1 or 2 days earlier.

You will be notified via email and in-app notification on your phone once your rent payment has been successfully transferred to your agent.

Yes, you can pay missed rent using the RentPay app. Just tap on the Pay Agent button located in the bottom toolbar. If you have sufficient funds in your RentPay account, you can use them to pay your missed rent. Otherwise, select the payment method you'd like to use to complete the transaction.

Your agent will know your rent has been paid when they reconcile their trust account, usually the day after your rent due date.

Agents that have signed up to RentPay can view a successful payment instantly via their agent dashboard.

Rent payments made on weekends or public holidays will be received on the same day if your agent uses an NPP (New Payment Platform) compatible bank however the agent may not reconcile the payment until the next business day.

Depending on your schedule, this may result in your rent being received by your agent later than usual, but agents are informed of this in advance to avoid any issues.

If you have any worries about the timing of your rent payment, we suggest reaching out to your agent.

You can also adjust your payment schedule to have it paid earlier, if needed.

Yes you can. Add funds to your RentPay account by opening the app and clicking on the "Pay In" option in the bottom toolbar. Then choose the payment method you want to use.

If you select a bank account, the funds will be debited during the next direct debit run, which occurs at 12:30am AEST the next business day.

So long as the funds are in your RentPay account before your next scheduled rent payment, your rent will be paid as normal.

To pay a missed payment, or if there's not enough time for funds to clear before your next rent payment, follow the steps outlined above in "The app shows I missed a rent payment. Can I still pay it with the app?"

Yes, you can send your RentPay PayID or BPAY details with someone to let them deposit funds into your RentPay account.

Your unique PayID can be found by navigating to Settings > Pay in instantly with PayID. You can copy your PayID and share it with whoever will be depositing funds into your RentPay account. PayID transactions are both free and instant.

You can also have others send funds to your account via BPAY by going to Settings > BPAY into your RentPay wallet and sharing your Biller ID and Reference Number. BPAY transactions take 4-6 business hours to process and cost $1 which will be added to your monthly fee.

If you think a payment has been taken from your account but not received by your agent, please reach out to us at 1300 797 933. We'll promptly investigate and get it sorted for you.

To change your rent amount or due date, go to your dashboard and click on "Change my Schedule." This will open up your schedule settings where you can easily update the rent amount or due date.

To modify or cancel a payment in your RentPay account, open your RentPay app and select the "Next Deposit" tile. If your payments are set to automatic, you can skip just your next scheduled payment by clicking the "Skip this deposit" button.

To cancel automatic rent deposits, open your RentPay app and turn off the "Automatic deposit" toggle. From then on, you will need to manually make rent deposits into your RentPay account.

To change the day of your automatic deposit, open the RentPay app and tap "Change my schedule" at the bottom of your dashboard. This will take you to your schedule settings. Select the day or date that you wish for your funds to be taken from your payment method.

Need to change or add a new payment method? Go to your schedule settings, select your current payment method and add a new one or choose an alternative from the existing options.

Yes. To view your past rent payments and deposits, open the RentPay app and tap on the "Transaction History" tile on your dashboard.

Not right now. You can, however, access your rental payment history by going to the RentPay app and tapping the "Transaction History" tile on your dashboard.

Yes you can. Simply open the app and select “Pay Bill” from the bottom toolbar.

To pay your water bill using RentPay, either use available funds in your RentPay account or choose a payment method.

If you select a bank account as your payment method, the funds will be deducted during the next direct debit run at 12:30pm AEST the next business day.

Once the funds land in your RentPay account they will be instantly paid to your agent.

"Pending" means that your payment has been submitted for transfer, but it hasn't been cleared by your bank yet.

Open the app, go to Settings > Notifications

You can change the App notifications setting, as well as whether to receive all push notifications, or only the really important ones.

Open the app, go to Settings > Security settings

Select the "Change Passcode" option.

To view fees you've been charged, open the app, and navigate to Settings > View fees and charges. Any fees charged for using RentPay will be listed at the bottom of the page.

Fees are also shown in your transaction list which you can view by clicking Transactions on the dashboard.

Yes. You can withdraw money from your account by contacting RentPay support at 1300 797 933 (Mon-Fri, 8:30am-6:30pm AEST). Our team will verify your identity with security questions and assist with your request.

Mastercard Click to Pay is a faster way to pay online without entering your details. It features advanced payment technology built on industry standards and intelligent security from Mastercard. Click to Pay offers a fast, password-free and seamless online checkout experience without requiring users to manually enter their credit card details.

And now you can pay your rent on the RentPay App using Mastercard Click to Pay.

Scorebuilder is a unique RentPay feature that allows you to access a line of credit while helping to build your credit score.

If you qualify for Scorebuilder, you could be approved for a line of credit of up to $500.

Apply for Scorebuilder in the RentPay app and we’ll check to see if you qualify.

If your application is approved, you’ll have access to a line of credit for up to $500. We contribute towards building your credit score by reporting your account status every month to illion, one of Australia's leading credit bureaus.

If you need to tap into the line of credit, the funds will be deposited directly into your nominated bank account. You’ll then need to repay these borrowed funds over four (4) fortnights via automatic direct debit from the nominated bank account linked to your RentPay account.

If you're diligent about paying back what you borrow (or don't borrow anything at all), your credit score may improve over time.

To stay eligible for Scorebuilder, it's important that you keep making your rent and fee payments through RentPay.

You may not immediately qualify for a Scorebuilder line of credit, or your application may be provisionally approved or declined.

Provisionally approved means that you don’t qualify just yet, and you’ll need to complete a three-month qualification period.

During this qualification period, you’ll need to demonstrate good conduct by continually making on-time rent and fee payments in RentPay. After you’ve demonstrated three months of good conduct, you’ll gain access to an approved limit for a Scorebuilder line of credit.

Every month you hold an open Scorebuilder line of credit, even if you don't draw from it and make repayments, we'll report your account status to illion, one of Australia's leading credit bureaus.

If you're diligent about paying back what you borrow (or don't borrow anything at all), your credit score may improve over time.

Scorebuilder's impact on your credit score will depend on various factors, including sources of credit outside of RentPay such as credit cards or other loan repayments.

To use Scorebuilder, there’s a one-time $5 application fee, a monthly $1.50 account fee, and a $4 usage fee every fortnight when you have an outstanding balance.

The $4 usage fee doesn’t apply if your balance is $0 (i.e. you haven’t drawn on your line of credit). If you miss a scheduled repayment for funds withdrawn from your line of credit, a $15 missed payment fee will be charged.

Make sure you review the Scorebuilder terms and conditions before you get started.

Apply for Scorebuilder in the RentPay app and we’ll do a credit check to see if you qualify. To be eligible (and stay eligible) for Scorebuilder, you’ll need to continue using RentPay for your rent and fee payments.

It takes a few minutes to apply in the RentPay app and receive a Scorebuilder qualification result. Your line of credit can be accessed as soon as you’ve been fully approved for Scorebuilder.

Yes. The approval process for Scorebuilder involves a full credit check which will appear on your credit report. Once the line of credit is opened, it will appear as a liability on your credit file with the narration 'RentPay Technology Pty Ltd’.

Yes. Having a Scorebuilder line of credit will be reflected on your credit file, and over time, as long as you’re not behind on any payments, it should contribute positively towards your credit score. Scorebuilder is a continuing credit contract provided by Rent.com.au Finance Pty Ltd (ABN 66 682 816 762, CRN: 567695). You’ll see a record labelled 'RentPay Technology Pty Ltd’ on your credit report.

No. Scorebuilder is designed for RentPay customers who usually have no trouble with paying their rent, but want access to a short-term, low-cost line of credit that can be used when one-off, unexpected expenses occur.

If you’re experiencing financial hardship and need assistance for regular rent payments, Scorebuilder isn’t the right solution for you. We recommend that you seek help from your local tenancy support service or contact the National Debt Helpline at 1800 007 007 for further assistance.

You can cancel Scorebuilder by accessing the ‘Settings’ tab in the RentPay app and selecting ‘My account’. There are no fees to cancel.

If any outstanding Scorebuilder repayments exist, then Scorebuilder can only be cancelled once the outstanding balance has been repaid in full.

If you draw money from your Scorebuilder line of credit, repayments will start as per the Scorebuilder agreement. This will be confirmed in the RentPay app when you complete the withdrawal.

The funds you borrow need to be repaid over four (4) fortnights via automatic direct debit from the nominated bank account linked to your RentPay account. It's important to ensure that you don't miss a payment, as it could negatively affect your credit score.

In the RentPay app under ‘Scorebuilder’, you’ll be able to view your full repayment schedule.

Yes. If your circumstances unexpectedly change, we understand that you may need to adjust your repayments. The sooner you let us know, the faster we can find an alternative payment option and help get you back on track.

Get in touch with our customer support team on 1300 797 933 to make alternative arrangements. Our team is available Monday – Friday, 8.30am – 6.30pm AEST.

Yes. For an early payout figure and to initiate this process, call our customer service team on 1300 797 933 (Monday – Friday, 8.30am – 6.30pm AEST). We’ll process the early repayment for you without you incurring any penalty or early pay out fees.

You can access your Scorebuilder line of credit as often as you need. However, once you’ve withdrawn from your credit limit, you’ll need to repay the outstanding loan balance in full before withdrawing again.

View the Credit Guide

View the Scorebuilder TMD

View the Unsuitability Policy

View the Responsible Lending Policy

When your funds are deposited with RentPay, they are treated just like funds in a bank account. Your funds can only be accessed by you, and we have security measures in place to protect your account from unauthorised access.

We treat your privacy and security very seriously. All of your personal and payment information is stored in a secure database that is housed in a high security data centre. These premises are secure banking environments, so you can be assured that your personal information is protected and safe. RentPay is compliant with the Payment Card Industry (PCI) standard as further assurance your details are safe and secure. We undergo an annual audit to ensure our security practices remain Best Practice.

Alipay and WeChat Pay are digital wallets used to make payments. UnionPay is not a digital wallet. UnionPay is the only issuer authorised to process card payments in the People's Republic of China.

Using either Alipay, WeChat Pay, and UnionPay to pay your rent and utilities is a simple and easy process and RentPay offers a simple and convenient cross-border payment experience. All transactions comply with Australian and Chinese laws and regulations, and officially authorises cross-border payments. This is the ability to pay Australian local bills using RMB effortlessly.

A handling fee is charged by each payment method, 1.5% for Alipay and WeChat Pay, and 2.2% for UnionPay, which includes cross-border and service fees. Fees vary across the different payment methods, being Alipay, WeChat Pay, and UnionPay. Check in the RentPay app for the various charges.

Payments made through Alipay, WeChat Pay, and UnionPay, usually takes 2 to 3 business days to clear and reflect in your RentPay wallet.

No, this is a cross-border transaction and is not recognized as foreign exchange, so it does not occupy the USD 50,000 exchange limit.

Check out more information on payments made via Alipay, WeChat Pay, and UnionPay on the following website: https://www.chinapayments.com/faq