30 October 2026
This Financial Services Guide (FSG) is designed to assist you in deciding whether the services offered by RentPay Technology Pty Ltd (ACN 636 254 709) (RentPay) as described in this Guide, including who we are, the services and products we provide, what remuneration we may receive, how we manage your personal information, and how you can complain about a matter relating to us.
RentPay is a corporate authorised representative (Authorised Representative No. 001286725) of True Oak Investments Pty Ltd (ABN 81 002 558 956) (Licensee). The Licensee holds an Australian Financial Services Licence (AFSL 238184).
You can contact RentPay by telephone (1300 797 933), via our website (www.rentpay.com.au) or by writing to us at GPO Box 2543 Perth WA 6001.
You can contact the Licensee by emailing hello@trueoakinvestments.com.au.
As an Authorised Representative of the Licensee, RentPay is authorised to deal in a financial product, by way of arranging for another person to issue, apply for, acquire, vary or dispose of a financial product, in relation to managed investment schemes (excluding IDPS), for retail and wholesale clients.
The approved product that RentPay is authorised to deal in is the Earnr Scheme (ARSN 651 654 715), in accordance with a Technology Interface Agreement in place with Earnr Australia Pty Ltd (ACN 650 455 486, Authorised Representative No. 001293334) (Earnr).
We are not authorised to provide financial advice and as part of the arranging service we have not taken into account your objectives, financial situations or needs. You should consider the appropriateness of our services in regard to your objectives, financial situation and needs before you enact our service.
Security is very important to us.
We earn revenue by:
We pay our staff a salary. We may also offer monetary or non-monetary incentives to our staff for achieving certain performance targets. Monetary incentives may be set as a fixed amount or a percentage or their base salary.
The Licensee earns revenue by receiving monthly fees from their clients.
We accept instructions mainly through the website or the RentPay app.
We have in place a professional indemnity insurance policy that satisfies the requirements for compensation arrangements under section 912B of the Corporations Act 2001.
If you have a complaint, you can contact RentPay internal dispute resolution via 1300 797 933 or email us at complaints@rentpay.com.au. We will acknowledge your complaint in and endeavour to resolve it promptly. If you are not satisfied with our response, we are a member of the AFCA, an external dispute resolution body who you can contact by telephone (1800 931 678) or by writing to GPO Box 3 Melbourne, VIC 3001.
Our dispute resolution procedure requires that we provide a written final response to the complainant within 30 days (21 days where the complaint relates to a default). For further information on complaints and disputes, our Internal Dispute Resolution policy can be found here.
The distribution of this FSG by RentPay has been authorised by the Licensee.
